SAP Knowledge Base Article - Public

2890262 - Session.connect: java.net.SocketTimeoutException: Read timed out - SAP SuccessFactors

Symptom

Using middlewares like SAP CPI, Dell Boomi and integration center report that save the data on SFTP, you could receive errors like:

Failed to connect to host: sftpX.successfactors.com on port XX. Exception message is: Session.connect: java.net.SocketTimeoutException: Read timed out; Caused by: Session.connect: java.net.SocketTimeoutException: Read timed out

Environment

SAP SuccessFactors HXM Suite

  • Integration Center
  • Boomi
  • CPI/HCI

Cause

There is a wrong configuration to SFTP access.

Resolution

There are some points to verify:

  1. If the URL from SFTP is right - You can double check on KBA 2250792 - SFTP Public IP Addresses and URL's for Data Centres;
  2. Check if the SFTP protocol is selected;
  3. Check if the port is set to 22;
  4. Verify if the computer/server with the service have internet access (verify if there is some proxy on network is a good idea too).
  5. Test your SFTP access with other tools like FileZilla, etc
  6. If you are using SF SFTP and your failed too many times (wrong credentials, etc), your IP address could be blocked or blacklisted too (this information the LOD-SF-PLT colleagues could check for us).

After completing all validations above and the issue is still unresolved, please open a ticket on SAP Launchpad.

Keywords

SFTP read timeout; Failed to connect to host; SocketTimeoutException; Read timed out, Failed to connect to host: sftpX.successfactors.com on port XX. Exception message is: Session.connect: java.net.SocketTimeoutException: Read timed out; Caused by: Session.connect: java.net.SocketTimeoutException: Read timed out , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-BPI , Dell & Boomi Infrastructure , LOD-SF-INT-INC , Integration Center , Problem

Product

SAP SuccessFactors HXM Suite all versions