SAP Knowledge Base Article - Public

2890147 - Cannot Select User in Recruiting Team Field in a Job Requisition - Recruiting Management


When adding an User to the Job Requisition Recruiting Team field, the user cannot be found.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. In Recruiting > Go to a Job Requisition
  2. In the Recruiting Team field, try to search for the user
  3. The user won't be found



There will be two possible reason for this scenario. Either the User/Operator is not defined in the Recruiting Group or/and the Recruiting Group is not attached to the Recruiting Team field inside the Job Requisition template.




You need to confirm both scenarios mentioned in the Cause section.

Recruiting Group:

  1. In Admin Center > Go to Manage Recruiting Groups
  2. Find the respective Recruiting Group to add the user
  3. Click to Edit and add the user

NOTE: Make sure to confirm that the User being added, otherwise in case the wrong User is added, s/he will have access to Recruiting and all the respective Job Requisitions that are attached to this Recruiting Group.


For more information about Recruting Groups, refer to the KBA 2291548 - Recruiting Groups - Working with Recruiting Groups - Recruiting Management.

Recruiting Team Field:

To perform changes in the Job Requistion template, you must have access to Manage Templates or engage your Partner/Implementation Team.

Please, refer to the following KBA for more information on how to update Recruiting Groups via Manage Templates: 2728359 - How to set a Recruiting Group via Manage Templates - Recruiting Management.


After implementing the changes, you should be able to select the User in the Recruiting Team field.


See Also

2291548 - Recruiting Groups - Working with Recruiting Groups - Recruiting Management

2728359 - How to set a Recruiting Group via Manage Templates - Recruiting Management

2725464 - When Selecting the User for the Route Map, the options are not reflecting what was set in Recruiting Groups - Recruiting Management


Recruiting Team; Cannot Add User to Team; Can't Find Operator in Recruiting Team; Missing User; Cannot Add Role; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem


SAP SuccessFactors Recruiting all versions