SAP Knowledge Base Article - Public

2890147 - Cannot Select User in Recruiting Team Field in a Job Requisition - Recruiting Management

Symptom

When adding an User to the Job Requisition Recruiting Team field, the user cannot be found.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. In Recruiting > Go to a Job Requisition
  2. In the Recruiting Team field, try to search for the user
  3. The user won't be found

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Cause

There will be two possible reason for this scenario. Either the User/Operator is not defined in the Recruiting Group or/and the Recruiting Group is not attached to the Recruiting Team field inside the Job Requisition template.

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Resolution

You need to confirm both scenarios mentioned in the Cause section.

Recruiting Group:

  1. In Admin Center > Go to Manage Recruiting Groups
  2. Find the respective Recruiting Group to add the user
  3. Click to Edit and add the user

NOTE: Make sure to confirm that the User being added, otherwise in case the wrong User is added, s/he will have access to Recruiting and all the respective Job Requisitions that are attached to this Recruiting Group.

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For more information about Recruting Groups, refer to the KBA 2291548 - Recruiting Groups - Working with Recruiting Groups - Recruiting Management.

Recruiting Team Field:

To perform changes in the Job Requistion template, you must have access to Manage Templates or engage your Partner/Implementation Team.

Please, refer to the following KBA for more information on how to update Recruiting Groups via Manage Templates: 2728359 - How to set a Recruiting Group via Manage Templates - Recruiting Management.

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After implementing the changes, you should be able to select the User in the Recruiting Team field.

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See Also

2291548 - Recruiting Groups - Working with Recruiting Groups - Recruiting Management

2728359 - How to set a Recruiting Group via Manage Templates - Recruiting Management

2725464 - When Selecting the User for the Route Map, the options are not reflecting what was set in Recruiting Groups - Recruiting Management

Keywords

Recruiting Team; Cannot Add User to Team; Can't Find Operator in Recruiting Team; Missing User; Cannot Add Role; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions