When adding an User to the Job Requisition Recruiting Team field, the user cannot be found.
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SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
- In Recruiting > Go to a Job Requisition
- In the Recruiting Team field, try to search for the user
- The user won't be found
There will be two possible reason for this scenario. Either the User/Operator is not defined in the Recruiting Group or/and the Recruiting Group is not attached to the Recruiting Team field inside the Job Requisition template.
You need to confirm both scenarios mentioned in the Cause section.
- In Admin Center > Go to Manage Recruiting Groups
- Find the respective Recruiting Group to add the user
- Click to Edit and add the user
NOTE: Make sure to confirm that the User being added, otherwise in case the wrong User is added, s/he will have access to Recruiting and all the respective Job Requisitions that are attached to this Recruiting Group.
For more information about Recruting Groups, refer to the KBA 2291548 - Recruiting Groups - Working with Recruiting Groups - Recruiting Management.
Recruiting Team Field:
To perform changes in the Job Requistion template, you must have access to Manage Templates or engage your Partner/Implementation Team.
Please, refer to the following KBA for more information on how to update Recruiting Groups via Manage Templates: 2728359 - How to set a Recruiting Group via Manage Templates - Recruiting Management.
After implementing the changes, you should be able to select the User in the Recruiting Team field.
2291548 - Recruiting Groups - Working with Recruiting Groups - Recruiting Management
2728359 - How to set a Recruiting Group via Manage Templates - Recruiting Management
2725464 - When Selecting the User for the Route Map, the options are not reflecting what was set in Recruiting Groups - Recruiting Management
Recruiting Team; Cannot Add User to Team; Can't Find Operator in Recruiting Team; Missing User; Cannot Add Role; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem