SAP Knowledge Base Article - Public

2889672 - Attachment issue while giving feedback for interview in Mobile IOS/Android

Symptom

  1. When accessing the candidate profile in Mobile app, when interviewer tries to view the attachment , error pops up and  attachment cant be loaded
         
  2. Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Login to Mobile app (IOS/Android)
  2. Go to Candidates >> Open the candidate >> Click on view resume
  3. Error pops up and attachment cant be loaded

Cause

The cause of the issue is due to RBP permissions not set properly.

Resolution

  •  To resolve the issue you need to provide proper RBP permission for the user who is not able to view the resume.
  • Go to Admin Centre >> Recruiting permission >> 
  • The box should be checked 

Keywords

Attachment, Mobile application , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions