SAP Knowledge Base Article - Public

2889285 - Live Activity - CTI Pop-Up Floating Window Cannot Be Used in Internet Explorer Browser

Symptom

You notice that the feature CTI popup Floating Window introduced with 2002 release of the system cannot be used in Internet Explorer browser.

Environment

SAP Cloud for Customer

Cause

Due to browser technical limitations, the CTI popup Floating Window can only be used in Google Chrome browser

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

CTI; Live Activity; Service; Pop-Up; Floating Window; Internet Explorer; Google Chrome; C4C; Cloud for Customer; IE; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions