SAP Knowledge Base Article - Public

2889226 - A Forbidden Page Error Message is Shown When Trying to Delete an User from Groupware Settings

Symptom

You are trying to delete an user from the Groupware Settings User List by clicking on the "Force Delete" option. The following error message is shown after that:

Forbidden - GET https://myXXXXXX-0crm-0ondemand-0com.c4c.invisiblesolutions.com/api/users

This page or action is forbidden

Environment

SAP Cloud for Customer

Cause

This error happens when you are a Key User and are trying to delete your own account. After deletion, this error will show up because the account in Integration tenant is deleted and don't have access to the BO anymore. Every next time you visit Groupware Settings, your account will be provisioned again.

Resolution

If this account shouldn't be synced on this tenant anymore, you can disable sync for your account and/or use a different account to remove your user from the Groupware Settings users.

Keywords

groupware settings, server side, force delete , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Known Error

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions