SAP Knowledge Base Article - Public

2889197 - Are RCM job alert notifications sent to inactive users? - Recruiting Management

Symptom

Are job alert email notifications sent to inactive users?

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

Prerequisites:

  • RCM job alerts only > job alerts are sent by RCM 
  • Recruiting Marketing is not enabled in Provisioning
  • Job alerts are correctly configured: "Enable Job Alerts for Candidates" is enabled in Provisioning > Company Settings
  • The job alerts are configured and enabled in Recruiting Email Triggers (Job Alert Expired Notification, Job Alert Invalidated Notification, Job Alert Notification)
  • The quartz job "Candidate Job Alerts" is submitted and the quartz job owner is active
  • User is made inactive via user data file:
  1. Admin Center > Employee Export
  2. Export the user file
  3. Manually set the status of the user as inactive and save the file
  4. Admin Center > Employee Delta Import
  5. Import the saved file 

Resolution

When a user has saved RCM job alerts and is then manually made inactive in the system, no job alert email notifications are sent to the user.

In case the inactive user still receives job alert email notifications, please submit an incident to Cloud Product Support.

See Also

2146027 - Enable Job Alerts - Recruiting Management

2259251 - When will a job alert expire? - Recruiting Management

2417301 - Recruiting: How to configure the Job Alerts Expired

2524308 - Job alert notification tokens - Recruiting Management

2575805 - Supported Tokens in Job Alert Notification

2755786 - Expected Behavior When I Re-Enable RCM Job Alerts - Recruiting

2081237 - Job Alerts in Recruiting with RCM and RMK - Recruiting

2778415 - Do Candidate Job Alerts emails consider internal or external candidates - Recruiting Management

Keywords

RCM job alerts, job alerts notification, inactive user. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions