SAP Knowledge Base Article - Public

2888860 - Subscribe to Tasks Button is Greyed Out in the Inbox View in Home Work Center

Symptom

You want to be notified by e-mail about new Business Task Management items. Upon accessing the Home work center, Inbox view, you observe that the Subscribe to Tasks button is greyed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Home work center
  2. Go to Work view
  3. Go to Inbox sub-view
  4. The button for Subscribe to Tasks is greyed out

Cause

You have not scoped the required scoping question in the project scope in Business Configuration work center.

Resolution

To enable the e-mail notification channel in your scoping, you may follow the below steps:

  1. Go to Business Configuration work center
  2. Go to Implementation Projects view
  3. Show All Current Projects and click go
  4. Select the Implementation project
  5. Select Edit Project Scope
  6. Go to the section 4-Questions by clicking on the Next button
  7. Select and expand the Communication and Information Exchange
  8. Select and expand the Business Process Management
  9. Select the Business Task Management
  10. Under Questions for Business Task Management, select and check mark the question:
  11. Do you want to use e-mail to notify business users about Business Task Management items?
  12. Select next
  13. Review and click on Finish

The button for Subscribe to Tasks is now enabled in the Inbox View in Home Work Center.


Note:
To receive e-mail notifications, ensure that you have maintained your company e-mail address in the relevant employee master data, depending on your solution. You can maintain your e-mail address as below:

  1. Go to Home work center
  2. Go to Self Services view
  3. Go to Self Services Overview
  4. Under the section Company Address Book, select the link Edit My Contact Data

Keywords

Subscribe to Tasks, Business Task Management, Inbox, Home , KBA , home , inbox , subscribe to tasks , business task management , SRD-CC-IAM , Identity & Access Management , Problem

Product

SAP Business ByDesign all versions