SAP Knowledge Base Article - Public

2888211 - Employee Export Failing : Request submitted for user export has failed - SuccessFactors Employee Profile

Symptom

Below error when performing an Employee Export:
"Request submitted for user export has failed. Please try again later or contact your system administrator"

Environment

  • SAP SuccessFactors Employee Profile
  • SAP SuccessFactors Platform
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Access the SF Instance;
  2. Go on Admin Center > Employee Export;
  3. Click on "Export User File".

Cause

It might be a browser issue.

Resolution

Try to reproduce the issue in other Browsers like: Chrome, I.E or FireFox.

Clear the Browser cache to solve this issue. You can follow more details about the Browser cache on the below KBA:

2087463 - How to Diagnose Browser Issues for the BizX Platform

See Also

2847520 - Employee Export/Import failing after Instance Refresh

Keywords

SuccessFactors; Employee Export; Valid Users Only; Short format: Only System Fields; Export User File; Export Users; Use this page to download the standard user; , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , LOD-SF-EP , Employee Profile , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions