SAP Knowledge Base Article - Public

2888085 - User Name not appearing in the Onboarding Process Activities

Symptom

When you user activity in Onboarding Process for ONB 2.0 like Assign a buddy, Recommended People etc.. Assigned User name does not display in the useful link tile section.

Environment

Successfactors Onboarding 2.0 

Reproducing the Issue

1) Login to Instance and Open the New Hire Activity from the Dashboard.
2) Go to Assign Buddy and Assign the User and Complete the task.
3) Login as New Hire and Click on Useful links Tile.
4) Notice that Assign Buddy will not show the User Name that was assigned.
Same thing happen wit other activities as well.

Resolution

Please check whether the assigned user is admin user?

If so this is expected behavior. We need to assign a proper internal user who has all the data in EC (properly converted internal EC user). Then this issue will be resolved.

Means You need to select the user from Search option and not use the user list comes when you open the assign a buddy link.

Keywords

ONB 2.0, Assign a buddy, Onboarding process , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors HXM Core 1911