SAP Knowledge Base Article - Public

2887635 - Help file within the User's Catalog genrates an error when opened

Symptom

When a user attempts to open the Help file within the Catalog search page, an error is generated. It can be either of the below errors:

catalog error 1.jpg

OR

catalog error 2.jpg

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Logon as a User and navigate to Catalog
  2. Select the Question icon on the top right of the screen
  3. Error is generated

    catalog_search.jpg

Resolution

This is a known issue. A fix has been configured and is scheduled to be included in the upcoming First Half 2020 (2005 version) Learning release.

Provisionally this release will be deployed to Preview on April 10th and to Production on May 15th

Keywords

catalog, catalog search, help menu, Could not locate locate help, error.CouldNotLocateHelpPage, LRN-72970 , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS , Learning Management System , Bug Filed

Product

SAP SuccessFactors Learning 1911