SAP Knowledge Base Article - Public

2887635 - Help file within the User's Catalog genrates an error when opened


When a user attempts to open the Help file within the Catalog search page, an error is generated. It can be either of the below errors:

catalog error 1.jpg


catalog error 2.jpg


SAP SuccessFactors Learning

Reproducing the Issue

  1. Logon as a User and navigate to Catalog
  2. Select the Question icon on the top right of the screen
  3. Error is generated



This is a known issue. A fix has been configured and is scheduled to be included in the upcoming First Half 2020 (2005 version) Learning release.

Provisionally this release will be deployed to Preview on April 10th and to Production on May 15th


catalog, catalog search, help menu, Could not locate locate help, error.CouldNotLocateHelpPage, LRN-72970 , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS , Learning Management System , Bug Filed


SAP SuccessFactors Learning 1911