SAP Knowledge Base Article - Public

2887421 - Incident Automatically Closed After 14 Days


You noticed that your incidents are closed automatically after 14 days.


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This is expected behavior, since the latest Release 2002, the logic of incident auto-closure has changed, all incident with status “in process” without update on the customer side will be automatically completed after 14 days.

A notification will be sent at day 7 and the incident will be completed 7 days later if no action is taken.

This does not affect incidents sent to SAP.


This is the expected system behavior.

See Also

Blog: Incident Auto-Closure in Built-In Support – C4C/ByD 2002 Upgrade


Automatic Closure; Incident; Status; Completed; Confirmed , KBA , AP-SSR-SSR , SAP Support Request , Problem


SAP Business ByDesign 2002 ; SAP Business ByDesign 2005