SAP Knowledge Base Article - Public

2887281 - Application error on Manage Permission Roles

Symptom

User navigates to Manage Permission Role and face Application error with fingerprint=92a8eea283f2b087ccc291224e4ccc6d50856ee6

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **

Environment

 SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. User go to Manage Permission Role
  2. Page keeps loading and suddenly appears below Application Error
  3. Capture.PNG 

Resolution

In order to fix this issue from happening, please follow below steps:

  1. Please make sure the user has access to permission OData API Metadata Refresh and Export (steps on how to grant  this permission can be found at KBA 2171588 )
  2. Once above permission is granted, please go to OData API Metadata Refresh and Export and click on Refresh buttom
  3. Wait until message  “Refresh Successful!" appears
  4. Log-out and sign-in again
  5. Try to reproduce the issue again, if it persists, please engage your Implementation Partner or SAP Support so they can perform RBP refresh from Company Settings on back-end and run job "MDF Object Definition To DB SYNC"

See Also

 KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

Keywords

Application Error fingerprint=92a8eea283f2b087ccc291224e4ccc6d50856ee6, fingerprint=92a8eea283f2b087ccc291224e4ccc6d50856ee6 , Manage Permission Role error , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HXM Suite all versions