SAP Knowledge Base Article - Public

2887056 - Error "OData Service to GetToDoPanelInitializer Failed" Thrown When Accessing SF instance

Symptom

When trying to access Admin Center, Home page or performing a search through the top search bar, you receive the error:

"OData Service getTodoPanelInitializer Failed, Error Status: error, errorThrown: Internal Server Error"

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log into SuccessFactors tenant
  2. Try to access the homepage
  3. Perform a search through the top search bar or, 
  4. Navigate to Admin Center

Cause

This issue occurs when the OData API metadata is outdated which can be caused due configuration changes or new SF Releases

Resolution

  1. Please clear the cache from the browser you are opening SuccessFactors on:

    2087462 - How To Delete Browsing History and Cache of an Internet Browser - SAP SuccessFactors

  2. Perform the OData API Metadata Refresh as per the below KBA, close your browser and rerun the process - the error will be eliminated:

    2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

  3. Run an MDF Object Definition to DB Sync job in provisioning and clear the MDF cache. **Partner or Support can assist with this**

    2589774  - MDF Object Definition to DB Sync

Keywords

OData, getTodoPanelInitializer Failed, error, errorThrown, homepage error, log in issue, mdf cache, MDF Object Definition to DB Sync , KBA , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-PLT-ERR , UI Application Errors , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions