SAP Knowledge Base Article - Public

2886861 - How to Abort or Change a Tenant Request triggered from Service Control Center Work Center

Symptom

This KBA explains how to abort or change a request that is already triggered from Service Control Center work center.

Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

You triggered a tenant request by mistake from Service Control Center and search for edit date/time or even abort the tenant request, however button is not available.

Cause

This is an expected behavior.

Currently this funcionality is not available in the tenant, this is being evaluated to be deployed in the next releases.

Resolution

As resolution, you need to open an incident "High" priority to component SRD-CC-CI-CCS. The responsible team will take the necessary actions on your behalf.

Keywords

Change, Service Request, Abort, Tenant Request, Tenant Termination. , KBA , SRD-CC-CI-CCS , Service Control Center , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions