SAP Knowledge Base Article - Public

2886381 - Permanent Purge error "The import file contains invalid ID's"

Symptom

  • User is trying to perform Permanent purge and uses the file with "Assignment ID" as identifier (in the title column)
  • Validation error shows "The import file contains invalid ID's"
  • Proceeded with permanent purge but after purge, email says "No users or user records were purged from the application because the job failed. The job failed due to: The userId list provided is not correct."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Data Retention Management > select Permanent Purge
  2. Choose file
  3. Validation error shows "The import file contains invalid ID's"
  4. Ignore error and submit
  5. Go to Monitor Jobs
  6. Job execution is successful
  7. However, user receives email saying "No users or user records were purged from the application because the job failed. The job failed due to: The userId list provided is not correct."

Cause

There is a defect when using "Assignment ID" as the identifier/title column for User Permanent Purge file

Resolution

Engineering team is planning on the fix in the next release (b2005 release). We will update this article once a set date has been scheduled for the patch/fix.

As a workaround:

Change the "Assignment ID" title to "User ID" as the identifier in the file then proceed with permanent purge.

See Also

KBA 2392076 -  User Permanent Purge feature

KBA 2158399 -  Unable to import user - Platform

Keywords

permanent purge, file, assignment id, user id, the import file contains invalid IDs, no users or user records were purged from the application because job failed due to user id list is not correct , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Core 1911