SAP Knowledge Base Article - Public

2885859 - Reset User Account and Reset User Password Labels Missing

Symptom

  • Reset User Account and Password Screen Labels are not showing up correctly
  • Field names and labels under Reset User Account and Reset User Passwords are missing

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Reset User Accounts or Reset User Passwords.
  2. Labels: first name, last name, and other fields are missing.

Cause

The missing fields are not enabled or the specific translation for these fields is not declared on the Succession Data Model.

Resolution

Please raise an incident with Customer Support to check and edit the Succession Data Model or instruct your Implementation Partner to update the missing fields as mentioned above. Provide written approval for the changes and confirm company ID if an incident is to be raised.

Keywords

reset user account label missing, reset user password label missing, reset user account fields missing, reset user password fields missing , KBA , LOD-SF-PLT-SCR , Software Change Request , Problem

Product

SAP SuccessFactors HXM Suite all versions