You have multiple Approvers for Sales Quotes and have maintained to skip the creation of approval task for an approver, who had already approved in one of the previous steps by the Skip Reapproval functionality. But when one of the approvers rejects the approval, all approvers are being added again to the Approval.
SAP Sales Cloud
Reproducing the Issue
- Go to the Sales workcenter.
- Go to the Sales Quotes view (in our example).
- Open Sales Quote ABC (ABC stands for the name of a Sales Quote).
- Go to the Approval facet.
Result: you see that the approval has been rejected by 1 of 4 approvers; however all 4 approvers are added to the approval again. You have expected that only the 1 approver would be added since the other 3 had already approved.
The skip reapproval indicator affects only ONE approval cycle; meaning, if there are multiple approval steps within one approval cycle where the same approver is determined, she has to approve it only once with the indicator set.
The Sales Quote ABC was not approved in the first approval cycle as it was rejected and submitted again which started the SECOND approval cycle. In this cycle all required approvers have to do the approval irrespective of previous cycles.
approval, multi step, skip reapproval, approver, rejected , KBA , LOD-LE-CQP , Customer Quote Processing , Problem