SAP Knowledge Base Article - Public

2885372 - User suddenly logged out

Symptom

User log in to the system and when navigating to a different place in the system get log out and asked to re-enter username/password

Environment

SAP SuccessFactors HXM core

Reproducing the Issue

  1. In theme manager set the background image to the login URL (e.g. https://salesdemo.successfactors.eu/login?company=<companyID> )
  2. User login and navigate to a different page
  3. User gets logged out

Cause

Changing the background image URL in Theme Manager with the login URL will cause this issue.

Resolution

1. Login as an admin with default theme: https://<SF domain>/sf/theming?themeId=default&company=<companyID>
(note that you are using the "default" theme to login now, instead the bad customer's theme, so you can go access to /sf/theming which is the theme manager page, without trigger the bad requests.)

2. Delete the theme that is currently used, or change the theme's background image not to be the login URL

Keywords

logout, theme manager, login URL, background image , KBA , LOD-SF-PLT-LIS , Log In Issues due Data Center Outages , Problem

Product

SAP SuccessFactors HXM Core all versions