SAP Knowledge Base Article - Public

2885296 - Standard Token [[HIRING_MANAGER_NAME]] not working in Offer Letter - Recruiting Management

Symptom

[[HIRING_MANAGER_NAME]] is being added in Offer Letter however when saved, it turns into text.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center -> Manage Offer Letter Templates
  2. Choose one Offer Templates
  3. Include [[HIRING_MANAGER_NAME]] as one of the token used -> Save
  4. Token will convert to text

Cause

[[HIRING_MANAGER_NAME]] is not supported in Offer Letter Templates.

Resolution

Rather than using this token, please do use [[HIRING_MGR_FULL_NAME]] as this token is Supported in Offer Letter Templates

See Also

2146038 - Custom Tokens - Recruiting Management

2081615 - Email Token information - Recruiting

Keywords

[[HIRING_MGR_FULL_NAME]] , [[HIRING_MANAGER_NAME]], token, custom token , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions