SAP Knowledge Base Article - Public

2885177 - Interview Scheduling token giving the wrong interview date

Symptom

When a candidate has booked an interview the token [[INTERVIEW_SCHEDULING_INTERVIEW_DATE]] provides the wrong date for the candidate.

Environment

SAP SuccessFactors Recruiting Management.

Reproducing the Issue

  1. Candidate goes to my interviews on the career portal.
  2. Select times slot for interview. 
  3. Candidate receives email with wrong date

Cause

Expected Behavior

Resolution

When creating a email notification for the interview date in an email the correct token to use is [[INTERVIEW_DATE]]. This token will resolve in both the email and sms.

The difference between the tokens can be seen in the below table.

Interview date.png

Keywords

Interview date, Email notification, scheduling , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions