SAP Knowledge Base Article - Public

2884891 - Country list on add candidate feature is showing more countries than expected - RCM

Symptom

When using the add candidate feature, the country list shows more countries then expected. When comparing the list of countries on Add candidate with the country field in the external career site, more countries are displayed.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Go to Recruiting
  2. Candidates Tab
  3. Click Add Candidate
  4. Review the Country list and you will see more coutries 

Cause

The system uses the country picklist to populate the list of countries in the Add Candidate feature. When making countries inactive in the picklist, it is not being reflected to the add candidate feature.

For example, if you inactivate some specific country, this option will not display when the candidates are creating the candidate profile from the career site. However, the add candidate feature will still display this country.

This is a system defect.

Resolution

Our engineering team has found the cause of this issue and a code fix has been developed. The fix will be delivered within the next system release 1H2020.

Keywords

KBA , LOD-SF-RCM-CAP , Candidate Profiles , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions