SAP Knowledge Base Article - Public

2884866 - LinkedÍn Sales Navigator not available in Questions Step

Symptom

It is not possible to enable the Integration with LinkedIn™ Sales Navigator. The relevant option is missing in the Questions step of the implementation project.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Go to Implementation Projects view
  3. Select your Project
  4. Edit Project Scope
  5. Go to the Questions step
  6. Expand All Elements
  7. Navigate to Communication and Information Exchange >  Integration with External Applications and Solutions
  8. There is no option to enable Integration with LinkedIn™ Sales Navigator

Cause

Integration with LinkedIn™ Sales Navigator can only be enabled in the Questions step, if this  functionality is scoped in the Scoping step.

Resolution

  1. Go to Business Configuration work center
  2. Go to Implementation Projects view
  3. Select your Project
  4. Edit Project Scope
  5. Go to the Scoping step
  6. Expand All Elements
  7. Navigate to Communication and Information Exchange >  Integration with External Applications and Solutions
  8. Select the option Integration with LinkedIn™ Sales Navigator

Now an according option is available in the Questions step.

See Also

Check the current version of the Solution Guide for SAP Sales Cloud under the title Work with LinkedIn Sales Navigator, to find further requirements for the use of this feature.

Keywords

cannot be, scoped, unable. missing, functionality , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Cloud for Customer core applications 1911