SAP Knowledge Base Article - Public

2884449 - Comments are currently unavailable / Failed to save comments error in SAP Analytics Cloud

Symptom

  • Cannot add comments to a table in a story in SAP Analytics Cloud (SAC).
  • The Add Comment context menu is disabled with error Comments are currently unavailable.
  • Sometimes the Add Comment context menu can be clicked, however trying to add comment will lead to the following error:
    • Failed to save comments.
  • Comments created in the past cannot be viewed.

Environment

  • SAP Analytics Cloud 2020.2

Reproducing the Issue

  1. Open a story with a table and select a cell, right click to open the Context menu.
  2. Notice Add Comment context menu is disabled with error Comments are currently unavailable
    or
  3. Try to add a comment and error "Failed to save comments" appears.

Resolution

This issue will be resolved in version 2020.5.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , Bug Filed

Product

SAP Analytics Cloud 1.0 ; SAP SuccessFactors Workforce Analytics 1911