SAP Knowledge Base Article - Public

2884449 - Comments are currently unavailable / Failed to save comments error in SAP Analytics Cloud


  • Cannot add comments to a table in a story in SAP Analytics Cloud (SAC).
  • The Add Comment context menu is disabled with error Comments are currently unavailable.
  • Sometimes the Add Comment context menu can be clicked, however trying to add comment will lead to the following error:
    • Failed to save comments.
  • Comments created in the past cannot be viewed.


  • SAP Analytics Cloud 2020.2

Reproducing the Issue

  1. Open a story with a table and select a cell, right click to open the Context menu.
  2. Notice Add Comment context menu is disabled with error Comments are currently unavailable
  3. Try to add a comment and error "Failed to save comments" appears.


This issue will be resolved in version 2020.5.

See Also

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SAP Analytics Cloud 1.0 ; SAP SuccessFactors Workforce Analytics 1911