W2 and W4 link not displaying via SuccessFactors Mobile application (iOS and Android).
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SuccessFactors Mobile Application
Reproducing the Issue
- Open SuccessFactors Mobile application
- Go to Employee Profile
- Go to Payroll Information
- Select "untitled"
- Select "w2 Form" or "W4 " link
Mobile application does not recommend using Pay features from profile (Hybrid Functionlity).
When we refer to hybrid payroll feature, the payroll is accessed from the profile side (Profile --> Payroll Information --> untitled --> W2/W4 link)
The only supported version is using the Native feature, in which payroll is accessed via the main menu like the following screenshot:
This is also highlighted from the guide that:
We strongly recommend that you don't enable Payroll Information access via Profile in SAP SuccessFactors Mobile app
Please see the Overview of Mobile Pay Statement Options here: Employee Central Payroll using Point
W2 link, W4 Link, Payroll, Payroll Mobile, iOS, Android , KBA , LOD-SF-INT-MAS , SAP Payroll Mashups , Problem