SAP Knowledge Base Article - Public

2884257 - Unable to view W2 and W4 statements through Mobile Application

Symptom

W2 and W4 link not displaying via SuccessFactors Mobile application (iOS and Android).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Mobile Application

Reproducing the Issue

  1. Open SuccessFactors Mobile application
  2. Go to Employee Profile
  3. Go to Payroll Information
  4. Select "untitled" 
  5. Select "w2 Form" or "W4 " link

Cause

Mobile application does not recommend using Pay features from profile (Hybrid Functionlity).

When we refer to hybrid payroll feature, the payroll is accessed from the profile side  (Profile --> Payroll Information --> untitled --> W2/W4 link)

Resolution

The only supported version is using the Native feature, in which payroll is accessed via the  main menu like the following screenshot:

 nativeFeature


This is also highlighted from the guide that:

We strongly recommend that you don't enable Payroll Information access via Profile in SAP SuccessFactors Mobile app

Please see the Overview of Mobile Pay Statement Options here: Employee Central Payroll using Point

Keywords

W2 link, W4 Link, Payroll, Payroll Mobile, iOS, Android , KBA , LOD-SF-INT-MAS , SAP Payroll Mashups , Problem

Product

SAP SuccessFactors HXM Core 1911