SAP Knowledge Base Article - Public

2884138 - Customization options of the no results message - Recruiting Marketing

Symptom

When a job search is performed on an RMK page and there are no jobs matching the criteria populated, the system will display the message :

Search results for "search term"
"There are currently no open positions matching <search term>.
The <number of jobs configured> most recent jobs posted by <Company Name> are listed below for your convenience."

On a category page which contains no jobs the message will be slightly different:

<CategoryName>
There are currently no open positions matching this category or location.
Receive emails by subscribing to jobs matching <CategoryName> when they are posted.
The <number of jobs configured> most recent jobs posted by <companyname> are listed below for your convenience.

What customizations are possible for these no results messages in CSB?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Career Site Builder

Cause

[Enter your Cause here...]

Resolution

The text displayed can be customized via the Translations tool in CSB.

translations_tool.png


The font used is the one configured for the site under Appearance / Global / Site.
As to the styling of the messages, the options are different depending if the message is returned on the search or on a category page.

Search message:
The text colour for the first line comes from the color that has been set in Global Styles/ Main / Content Header in CSB.

search_no_results.png

Category page message:
There is currently no way to change the text colour or background color of the “No Results” message section for Category pages.
The only element that can be changed is the text color for the category name and the middle message “Receive emails by subscribing...” as this comes from the color that has been set in Global Styles/ Main / Content Header in CSB.

category_message.png

Providing further customizations options would constitute an enhancement request. See process KBA in see also section.

Note customers might be able to apply customizations via custom plugins but we cannot advise on the code nor do we support such customizations.
See KBA 2802422 - What to know about custom plugin - Recruiting Marketing

See Also

2668323 - No list of recent jobs is shown when the search returns no results- Recruiting Marketing
2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Keywords

KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions