SAP Knowledge Base Article - Public

2882915 - Email is not generated for candidates in ONB2.0

Symptom

  • Emails is not generated for candidates in ONB2.0
  • Email services is not working in ONB2.0.

Environment

  • SAP Successfactor Onboarding2.0

Reproducing the Issue

  • Initiate Onboarding from RCM
  • Complete Onboarding review step for candidates.
  • check email services ,candidate should receive email but he will not recieve an email

Resolution

Engineering Team working on the fix/patch. Meanwhile if you hit the issue, please use one of the following work-arounds:

+*Work-around 1*+

Following work around will certainly work if it’s functionally fine for you.

1: Remove two fields “Department” and “Location” while performing the Hiring manager review.

2: OR remove the mapping of these fields in recruit-to-hire mapping tool.

+*Work around 2*+

This workaround has worked for many cases but not for some.
# Do the cache refresh under “OData API Metadata Refresh And Export” - wait for it to be successful
# Logout and login
# After this please create a new onboardee and try to trigger a new mail (do not try to resend the old mails)
# If the above step doesn’t work, wait for an hour or so and try again. We’ve see this delay in one of the cases.

Keywords

Onboarding2.0 Email services. Personal data collection step , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding