SAP Knowledge Base Article - Public

2882450 - Storage Usage not visible on Manage Documents page

Symptom

Admin user cannot see Storage Usage on Manage Documents page 

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **

Environment

 SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Admin user go to Manage Documents
  2. Storage Usage is not visible

Example of where the Storage Usage should be showing:

m d UI.png

Cause

Feature "Enable Document Management Service" is enabled from the back-end. This feature is aimed for enabling document management with SAP SuccessFactors storage by default and with the ability to set up integration with third-party cloud storage vendors.

Resolution

Please engage with your implementation partner or SAP Support and ask for the feature "Enable Document Management Service" to be disabled on Provisioning (back-end).

Before requesting the feature to be disabled, please check the page "Configure Document management" and see if any of the options is selected. If none are selected that means you are not using any third-party vendor cloud storage and this feature can be definitely disabled.

See Also

 KBA 2518360 - Manage Documents Feature

Keywords

storage usage not visible, cant see storage usage, storage not visible on manage documents, storage manage documents , KBA , LOD-SF-PLT-DOC , Document Management , How To

Product

SAP SuccessFactors HXM Suite all versions