SAP Knowledge Base Article - Public

2881669 - Document Access shows for a user in Check User's Auth but the user cannot access the document

Symptom

A user cannot access a document despite correct access restriction; also the user is listed in Check User's Authorisation for document access.

Environment

SAP Sales Cloud

Reproducing the Issue

Prerequisite: a valid access restriction that allows a user to access the document XYZ (XYZ stands for example for an opportunity).

  1. Go to the Administrator workcenter.
  2. Click on Check User's Authorisation.
  3. Enter the affected user and the document XYZ.
  4. Check the document access.

Result: the user is listed for access; however the table they appear in is SAP Standard Determined Authorization and not Determined Authorization Details.

Cause

The table SAP Standard Determined Authorization only shows up if custom coding determines the access context.

The occurence of this section reveals that you have implemented the PDI BAdI to overwrite the SAP standard logic to determine the access groups for the document.

Resolution

 Please adapt your PDI BAdI accordingly.

Keywords

access restriction, context, rule, unable to access, SAP Standard Determined Authorization , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions