SAP Knowledge Base Article - Public

2881530 - Tooltip is hanging in loading status in geo map of story in SAP Analytics Cloud (SAC)

Symptom

When click the bubble in the geo map, the tooltip is hanging in loading status, no data is displayed.

The below error is captured in the web browser console:

app.chunk.geomap-chunk.43c50f0e5a67f0dd9cb4.js:7 Uncaught (in promise) TypeError: Cannot read property 'attributes' of undefined

    at app.chunk.geomap-chunk.43c50f0e5a67f0dd9cb4.js:7

    at app.chunk.geomap-chunk.43c50f0e5a67f0dd9cb4.js:7

Environment

  • SAP Analytics Cloud (Enterprise) 2019.21.8

Reproducing the Issue

  1. Open the story in customer's SAC system.
  2. Click the bubble in the geo map.
  3. Notice that the tooltip dimension is hanging in loading status, no data is displayed.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0