SAP Knowledge Base Article - Public

2881408 - [EV30] E-verify Activity Not Triggered from E-verify Correct Data - Onboarding 1.0

Symptom

No E-verify activity is being triggered after completing the E-verify Correct Data process

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

1. Complete an E-verify Correct Data process

2. Search for the new E-verify activity that should be triggered

3. No opened EVF activity found for the candidate

Cause

Remote hire flag in the EVF correct data process is set to N/Y. Blocking the workflow of EVF Correct Data process.

This is an EV30 defect issue.

Resolution

For Live Customer(s)

Contact SAP SuccessFactors Cloud Product Support

A new E-verify activity should be created.

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the necessary information below:

Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
  • [Insert affected instance]
  1. Affected Hire/Candidate
  • [Insert affected hire/candidate's name]
  1. Username for Support Access (Read the agreement below)
  • [Insert Username]

May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Review the data of affected users and compare it to those users who are working as expected.
  2. Capture screenshots/record screen clips of the issue.
  3. Analyze your system configuration

To know  how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

For Cloud Product Support

Please see internal memo on how to proceed

Keywords

E-verify Correct Data, RemoteHire, ONB-26293 , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions