SAP Knowledge Base Article - Public

2880332 - How to Add User Subscription/License Type to a Business User in SAP Cloud for Customer(C4C)?

Symptom

This KBA will help you on how you can Assign a User Subscription/License Type to a Business User in SAP Cloud for Customer.

Environment

SAP Cloud for Customer.

Reproducing the Issue

In SAP Cloud for Customer Solution Business User is shown as Counted User, however User Subscription/License Type is not maintained/updated.

Cause

There is no Auto-update mechanism exist for User Subscription/License Type for a Business user.

Resolution

 In C4C Customer have to manually assign the User Subscription to a Business User in the Business User view in Administrator work center.

  1. Login to SAP Hybris Cloud for customer Production tenant
  2. Go to Administrator Work Center
  3. Click on Business User
  4. Slect User and click on Edit User Subscription

C4c User edit.png

  1. Click on Add at top right corner
  2. Select *User Type: and *Subscription Type:

C4C Subcription.png

  1. Click on Add and save

Note:

  • Active Business Users from the production system will only consume the License Type in the C4C and will be considered for the Billing Cycle.

  • Counted User Check box is for customer reference to know the overview of License Type assignments and the Active Users in the production system.

  • Adding User Subscription for a user will reflect these details in the User Subscription view in the Service Control Center work center in which you will be able to see the License Types, Traffic Signals, about the License Type Usages and Users assigned to a License Types.

See Also

Help Portal Link:

Keywords

C4C User Subscriptions, C4C License Types, C4C Counted User, C4C User Type, C4C Subscription Type. , KBA , c4c user subscriptions , c4c license types , c4c counted user , c4c user type , c4c subscription type , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions