SAP Knowledge Base Article - Public

2880166 - Live Activity Calls Not Working With Chrome Version 79.0.3945.117

Symptom

CTI Calls Triggered in Updated Chrome Version  79.0.3945.117, do not show Pop Up for Calls.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Update the Chrome to new version -  79.0.3945.117.
  2. Go to SAP CTI Adapter and Trigger a call.
  3. Pop up for Calls is not shown as the option "Load Unsafe Script" itself is not seen in new version of Chrome.

Hence, no calls are seen in the CTI widget as well.

Cause

We need to maintain explicit Settings to allow these calls.

Resolution

  1. Go to Chrome Settings.
  2. In the Advanced Settings.
  3. Navigate to Privacy and Security path.
  4. And  then to Site Settings
  5. Allow Insecure Content for the C4C domain, https://my*****.crm.ondemand.com

where, * is the tenant ID

Keywords

KBA , chrome , 79.0.3945.117 , live activity , cti , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions