SAP Knowledge Base Article - Public

2880024 - Return quantity can be greater than returnable quantity

Symptom

You are creating accelerated returns with reference document and you are allowed to enter a greater return quantity than the returnable quantity.

"Image/data in this document is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

S/4HANA Cloud

Reproducing the Issue

  1. Go to Manage Customer Returns app
  2. Click on Create
  3. Click on Go
  4. Choose the document and click on Create
  5. In this example the Returnable Quantity is 2
  6. You are able to enter a quantity greater than 2, in this case quantity 4

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Cause

The reason behind is that there are cases where multiple customer returns can refer to the same reference document.

In such cases, the return quantity doesn't have to be relevant for the reference document, and therefore you can enter any quantity according to your actual needs.

Resolution

This is the standard system behavior, it's not a defect.

See Also

Return quantity can be larger than returnable quantity – Manage Customer Returns app

https://s4hanacloud.community.sap/blogs/show/SoAcxpg9VmlbN7UGbtpmry

Keywords

Manage Customer Returns, reference document, returnable, quantity, returns, customer returns, bigger quantity, larger quantity, , KBA , SD-SLS-RE-SR , Sales Returns with active Extension EA-CP , Problem

Product

SAP S/4HANA Cloud all versions