SAP Knowledge Base Article - Public

2879612 - Users are unable to access embedded SAP Analytics Cloud (eSAC) in various line of business applications such as SAP S/4HANA Cloud


  • Users are unable to access embedded SAP Analytics Cloud (eSAC) in various line of business applications such as SAP S/4HANA Cloud. 
  • When you try to open a story (i.e. Aging Report for Accounts Payable) or configure a story/report in the Manage KPIs and Reports app, the  following error message appears:
    • It seems your profile is not configured for this system.
    • Please contact your system administrator, or end this session and try again later.


  • Embedded SAP Analytics Cloud (eSAC)
  • SAP S/4HANA Cloud 1911


  • The SAP S/4HANA IdP (IAS or third party IdP) issues SAML assertions with subject NameID in mixed case and the embedded SAP Analytics Cloud system is case sensitive requiring a user ID in uppercase characters.
  • SAP Analytics Cloud always been case sensitive when it comes to the nameId.


We're aware of the impact of case sensitivity and making it case insensitive is on our roadmap. Our development team is working on enhancing this feature long term.

At the time this KBA was created the release plan is scheduled for Q3.2020.


  • Update the user IDs or aliases in the SAP S/4HANA IAS (IdP) to uppercase characters.
  • If you are using a third party IdP, (Okta, Azure AD, etc.) please update the user IDs or aliases to uppercase characters (via a claim rule or by requesting help from the vendor-support) in the third party IdP.

This document and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

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SAP Analytics Cloud 1.0 ; SAP S/4HANA Cloud 1911