SAP Knowledge Base Article - Public

2879363 - Visits with status "In Process" cannot be cancelled

Symptom

You want to cancel a visit which has status "In Process" but the option to cancel it is not available.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visit work center view.
  2. Open Visit ABC (ABC represents the visit ID) with status "In Process".
  3. Click on the Action button.

The option to cancel the visit is not available.

Cause

As soon as a visit was set to "In Process", it is no longer possible to cancel it. This is an expected system behaviour.

Resolution

You can set the visit to status "Completed".

Keywords

Visit, Cancel, In Process, Completed, Action , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions