SAP Knowledge Base Article - Public

2879125 - My Outbox - original values no longer visible

Symptom

You have activated flexible workflow for Purchase Orders. A Manager will receive Purchase orders for approval in the 'My Inbox' APP. The approving manager will also have visibility of documents they have handled via the 'My Outbox' APP. If a user changes a Purchase Order, it will again submitted for approval. Assume it is released a second time. When the approving manager checks the history via the 'My Outbox' APP the 2 entries for the Purchase Order both show the changed values of the Purchase order item. The original values as they were when the document was created are no longer visible to the approving manager in 'My Outbox'.

Environment

SAP S/4HANA Cloud All versions

Reproducing the Issue

User opens APP 'Manage Purchase Orders and creates a Purchase Order. 
Approving Manager approves this Purchase Order via the 'My Inbox' APP. 
Approving Manager Opens APP 'My Outbox' the Net Price, Qty and Price Unit are visible. 
User opens APP 'Manage Purchase Orders and changes the Qty, Price and/or Price Unit of the Purchase Order item. 
Approving Manager approves this changed Purchase Order via the My Inbox APP.
Approving Manager Opens APP 'My Outbox' both activities are visible but the Net Price, Qty and Price Unit are the same.

Cause

The Generic APPs 'My Inbox' and 'My Outbox' only show a factsheet with a very limited view of the business data. The factsheets will always display the values directly from the database, so the current values are always displayed. Changed values are not retained for display in these APPs.

Resolution

To view changes, an approving manager can view the change log in the 'Display Purchase Order - Advanced' webgui tile.  Path Environment > Document Item > Item Changes

Keywords

SBWP, C_PURCHASEORDER_FS_SRV, CDHDR, CDPOS , KBA , MM-FIO-PUR-PO-WFL , Purchase Order Workflow , MM-PUR-GF-REL , Release (Approval) , CA-INB-FIO , Fiori UI for My Inbox Application , Problem

Product

SAP S/4HANA Cloud all versions