SAP Knowledge Base Article - Public

2878748 - Got Approving Error When Approving Expense Report on ByD Manager Approvals App

Symptom

When you try to approve expense reports on ByD Manager Approvals App, you got error:

Approving Error

An error occurred. Please try again

Environment

  • ByD Manager Approvals App
  • SAP Business ByDesign

Reproducing the Issue

  1. Login ByD Manager Approvals App
  2. Click on the expense report that you want to approve
  3. Swipe right to approve the expense report
  4. Error message appears.

Cause

This error occurs due to Multi-Step Approval (MSA) of expense reports is not supported for SAP Business ByDesign.

Resolution

Change the approval process of expense reports to One-Step.

After changing, you should re-edit / reopen the expense report and re-submit it in order to set the status of the approval task back to "In Approval".

See Also

2014502 - Multi-Step Approval Of Expense Report Is Not Released for Business ByDesign

Keywords

multi-step approval, expense report, ByD Manager Approvals App , KBA , approving error , multi-step approval , byd manager approvals app , expense report , SRD-CC-MAN-APR , ByD Manager Approvals App , Problem

Product

SAP Business ByDesign all versions