SAP Knowledge Base Article - Public

2878677 - Error message occurs while trying to import flat file into one existing problematic model in SAP Analytics Cloud (SAC)

Symptom

The following error message occurs while trying to import flat file into one existing problematic model in SAP Analytics Cloud (SAC):

  • The upload failed due to an unexpected internal server error. Please try again later. If the problem persists, please contact your system administrator.

Environment

  • SAP Analytics Cloud (Enterprise) 2019.21.8

Reproducing the Issue

  1. Log on to SAC tenant
  2. Open the problematic model.
  3. Switch to tab Data Management and then choose Import Data From: File.
  4. Click Select Source File and then choose any flat file (either xlsx or csv) on your local PC.
  5. Click Import button.
    => Error "The upload failed due to an unexpected internal server error. Please try again later. If the problem persists, please contact your system administrator." appears.
    => It works fine to import same file to create a new model.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, flat, file, csv, xlsx, excel, import, load, existing, model, draft, upload , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0