User is not searchable in Basic Org Chart search but can be searched via People Search and Employee Profile search.
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Search for user in People Search, user can be searched
- Search for same user in Employee Profile Search, user can be searched
- Search for same user in Basic Org Chart Search, user is not searchable
User is an EC user. If user is an EC user and does not have job information/personal information, user will not searchable in Basic Org Chart Search. This is an expected behavior.
For EC user, ensure that there is data in job information/personal information.
Note: Non-EC user can be searched without job information/personal information.
KBA 2878576 - Employee Names not showing in Action Search/Company Info/Employee Profile
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