SAP Knowledge Base Article - Public

2878659 - User is not searchable in Basic Org Chart Search

Symptom

User is not searchable in Basic Org Chart search but can be searched via People Search and Employee Profile search.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Search for user in People Search, user can be searched
  2. Search for same user in Employee Profile Search, user can be searched
  3. Search for same user in Basic Org Chart Search, user is not searchable 

Cause

User is an EC user. If user is an EC user and does not have job information/personal information, user will not searchable in Basic Org Chart Search. This is an expected behavior.

Resolution

For EC user, ensure that there is data in job information/personal information.

Note: Non-EC user can be searched without job information/personal information.

See Also

KBA 2878576 - Employee Names not showing in Action Search/Company Info/Employee Profile

Keywords

basic org chart search, search, basic org chart , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Suite all versions