SAP Knowledge Base Article - Public

2878464 - Downloading Report Jobs with special characters in Report Name using Firefox browser results in additional characters in output filename

Symptom

Downloading the report output file that contains special characters (e.g. #, _ , chinese language, etc) via Firefox browser results in additional characters in output filename.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

  • Analytics & Reporting(Ad Hoc, YouCalc, ORD)
    • Report Center

Reproducing the Issue

  1. Logon into instance using Firefox Browser
  2. Click Reporting
  3. Run any Report offline which has special characters in its name
  4. Download in any format
  5. When we try to download the report output from View Schedules -> My Jobs section, We can see a pop up window with file name which has some additional characters in place of special characters.

Additional_Characters.PNG

    6. In the file which we download in the place of file name we can see some additional characters

Resolution

Engineering team is investigating the issue.

Internal ticket number (for reference and can be access by SAP employees only): AYT-27517

Interim Workaround:
Use other browsers like Google Chrome or Internet Explorer

Keywords

Downloading, Report, Special, Characters, Name, Firefox, Browser, Additional, Output, Filename, Center, Google, Chrome, Internet, Explorer, Engineering, Format, Jobs, View, Schedules, Issue , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-ANA-RCT , Report Center , Bug Filed

Product

SAP SuccessFactors HXM Suite all versions