SAP Knowledge Base Article - Public

2878103 - Recorded learning substitution completions are not applied to all users or items with null not-for-credit values

Symptom

LMS Item substitute completions are not applied to all users with parent items when some of the subsitute completions in the same batch when using record learning tool includes a failing completion with a null not-for-credit value.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Substitute relationship established without a not-for-credit value.
  2. Record learning for User(s) A with completion for the substitute item with passing grade while in the same batch with the tool, Record learning for User(s) B with the substitute item completion with a failing grade.
  3. Note the substitute completion is not recording completion for the parent item for any user(s) A which should be receiving the For-Credit substitution completion and may only apply to select users in the batch.

Cause

Due to code defect in batch process when it encounters a null not-for-credit value for the failing completion, it skips the for-credit completion recording for those only within the same batch.

Resolution

Code fix targeted in b2005 via LRN-71183 and patched in b1911p7 via PTCH-31779.

See Also

2177797 - LMS: Setting up a Substitute Item in SuccessFactors Learning

Keywords

SAP SF success factors LMS learning substitute not working applied to all users partial credit for not-for-credit for-credit complete completion substitutions , KBA , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908 ; SAP SuccessFactors Learning 1911