SAP Knowledge Base Article - Public

2877915 - Product Description Missing When User Uploads the Supplier Invoice via Microsoft Excel

Symptom

You have uploaded the supplier invoice template with product and other mandatory details. However, in the invoices and credit memos view, the product description appears blank.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoice Entry view
  3. Select New and Import from Microsoft Excel
  4. Fill the mandatory details and upload the invoice
  5. Now go to the Supplier Invoicing work center
  6. Go to the Invoices and Credit Memos view
  7. Select the uploaded Supplier Invoice
  8. Product Description is missing

Cause

For the business user who is uploading the supplier invoice, the defined Language is different maintained under Regional Settings. The product description would be fetched based on the logon language and it couldn't find the language specific description for the product. Hence the product description appears blank in the invoice item.

Resolution

  1. Go to the Application and User Management work center
  2. Go to the User and Access Management view
  3. Go to the sub view Business Users
  4. Select the relevant Business User
  5. Select Edit and Edit Attributes
  6. Go to the Regional Settings section
  7. Change the Language to the relevant one
  8. Select Save and Close

Or you need to maintain the language specific Description for product based on users regional settings.

Keywords

Product Description Missing, product description missing in supplier invoice; item description missing during supplier invoice upload , KBA , product description missing in supplier , product description missing in siv , item description missing in invoice , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign 1911 ; SAP Business ByDesign 2002