SAP Knowledge Base Article - Public

2877616 - Training Planner | Training Request Data

Symptom

When running the training request data (CSV) (USER) report, it returns empty with header column only.

Environment

SAP SuccessFactors Learning - 1911

Reproducing the Issue

  1. Navigate to Learning and click on Training Planner tile.
  2. Select the Organization
  3. Click on the download button for the training planner associated to the training request data (CSV) (user) report.
  4. Even though there is data for many sub-organizations, the report doesn't fetch any data and returns a blank report with headers only.

Cause

The request period ID used in the report query entity internally was changed due to case sensitivity requirements in DB in 1911p2

Resolution

Code fix resolved in b2005 via LRN-73902 and targeted for patch in 1911p9 via PTCH-31797

Note: Workaround script may be available, see Support with reference to this KBA.

Keywords

SAP SF Success Factors LMS Learning training planner data request period blank result results no empty report csv , KBA , LOD-SF-LMS-TRA , Training Planner , Bug Filed

Product

SAP SuccessFactors Learning 1911