SAP Knowledge Base Article - Public

2877427 - Ticket Interaction Internal Notes Subject Is Not Translated

Symptom

You notice that an Internal Note maintained under a ticket interaction does not get translated if you access the system in a language different from the one when the note was created.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center when logged in English for example.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Navigate to Interactions tab.
  5. Click Add Internal Note.
  6. Save the changes.
  7. Log off and logon in another language.
  8. Navigate to Service work center.
  9. Navigate to Tickets work center view.
  10. Open the same ticket.
  11. Navigate to Interactions tab.
  12. See that the Internal Note is not translated depending on the logged on Language.

Cause

As the Internal Note is handled as a Transactional Data, it is maintained accordingly to the language the system was logged in.

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea.

Keywords

Service; Internal Memo; Memo Activity; Subject; Ticket; Interactions; Ticket Interactions; C4C; Transactional Data; Logon Language; Language; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions