SAP Knowledge Base Article - Public

2877347 - Technical Details for Interview Scheduling Outlook Integration - Recruiting Management

Symptom

  1. Unable to setup the the account and set the integration, or;
  2. When interview scheduling is set, and invite is sent, some users are not receiving the invites, or are receiving the invites sporadically. 

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

When interview scheduling snedt the invite, some user are not receiving the invites, or are receiving the invites sporadiclly.

Cause

The server configuration on customer's end might be not meeting the configuration requirements for the integration to work

Resolution

Customer's IT / Exchange team, must check their configuration against the recommended settings in the Recruiting Management Guide. The guide also have details related to Security Considerations, Technical Details, Restrictions, and more

See Also

2271568 - Outlook Integration for Interview Scheduling - Recruiting Management

2821807 - Outlook Integration - Support for Basic Authentication to be discontinued in 2020 - Recruiting Management

Keywords

Interview scheduling, Integration, Outlook, Configuration, Technical details , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To

Product

SAP SuccessFactors Recruiting all versions