SAP Knowledge Base Article - Public

2877144 - The display order of employees in Company Org Chart when names are Chinese Characters

Symptom

What is the display order of employees in Company Org Chart when names are Chinese Characters?

Environment

  • SAP SuccessFactors HXM Suite

Reproducing the Issue

Navigate to Comapny Info > Org Chart

Resolution

If you use Chinese Characters to maintain employee names, the display order of employees in Org Chart follows the logic below:

a. If you have configured Name Format functionality:

  • Employees are ordered by the unicode order of the Last Name
  • If the Last Names are the same, then those employees are ordered by the unicode order of the First Name
  • If both the First Name and the Last Name are the same, then those employees are ordered by UserIDs

b. If you haven't configured Name Format functionality:

  • Employees are ordered by the unicode order of the First Name
  • If the First Names are the same, then those employees are ordered by the unicode order of the Last Name
  • If both the First Name and the Last Name are the same, then those employees are ordered by UserIDs

The display order in Org Chart is hard-coded and cannot be customized. This is an expected behavior of Org Chart.

If the desired business functionality of customizing user display order in Org Chart is important to your organization, please consider creating an enhancement request.

See Also

2274066 - How to use Name Format functionality in Employee Central

2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Keywords

Chinese Characters, Company Org Chart, Unicode, Order, SuccessFactors , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions