After 1911 upgrade, some of the service order apps are missing from the search function, even though the business roles have already been assigned correctly.
S/4HANA CLOUD Service
Reproducing the Issue
Search the new app Service Order Management
System doesn't show any result
Currently this is a limitation.
The old tiles for manage Service Order Application are replaced with a new Smart Business Tile which provides few relevant information for Service Manager in tile itself.
Enable this search , this will affect the performance. Note 2434549 explains futher this new feature.
KBA , CRM-S4-SRV-SVO-FIO , S4CRM: Service Order Fiori-UI , CRM-S4-SRV-SVO , S4CRM: Service Order , CA-GTF-SB-S4H-RT , SAP Smart Business S4H - Run Time , How To