SAP Knowledge Base Article - Public

2876916 - Search function - Manage Service Orders app is missing

Symptom

After 1911 upgrade, some of the service order apps are missing from the search function even though the business roles have already been assigned correctly.  "Manage Service Orders" and "Manage Service Quotation" are missing in the Enterprise Search.

Environment

S/4HANA CLOUD Service

Reproducing the Issue

Search the new app Service Order Management

kba1.png

System doesn't show any result

kba2.png

Cause

Currently this is a limitation.

The old tiles for manage Service Order Application are replaced with a new Smart Business Tile which provides few relevant information for Service Manager in tile itself.

Enable this search , this will affect the performance. Note 2434549 explains futher this new feature.

Keywords

Smart Business Apps, Manage Service Orders, Manage Service Quotations , KBA , CRM-S4-SRV-SVO-FIO , S4CRM: Service Order Fiori-UI , CRM-S4-SRV-SVO , S4CRM: Service Order , CA-GTF-SB-S4H-RT , SAP Smart Business S4H - Run Time , How To

Product

SAP S/4HANA Cloud all versions