SAP Knowledge Base Article - Public

2876860 - Delivery status is 'Not delivered' though Goods and service Receipt is available

Symptom

There is difference in Delivery status appearing in Purchase orders OWL and Invoice entry OWL

Environment

SAP Business ByDesign

Reproducing the Issue

After the Goods and Service receipt is created and saved(where status is In preparation) for entire quantity of the Purchase order then,

System shows the Delivery status as "completely delivered" which can be seen when you follow below steps:

  1. Go to purchase order work center
  2. Go to purchase orders
  3. Show all purchase order
  4. Search for respective Purchase order and select it

You will see delivery status in the column appearing in the table itself.

but system shows the Delivery status as "Not delivered" which can be seen when you follow below steps:

  1. Go to Supplier invoicing
  2. Go to invoice entry
  3. Show All orders or Orders to be invoiced
  4. Search for respective Purchase order and select it

You will see delivery status in the column appearing in the table itself.

The behavior is not same with supplier invoice,i.e if the invoice is saved(status is In preparation)then status appears as "Invoiced"in both steps mentioned above.

Cause

At purchase order side in general as and when you create a goods receipt(for entire quantity of the Purchase order ) and save then it means you will not create any more goods receipts and thus system shows the Delivery status as "completely delivered".

At Invoice side in general it will have the reference of Goods receipt under the Cost distribution tab and if there is Goods receipts in status In preparation then an exception is raised in supplier invoice. Thus for system to raise exception system shows the Delivery status as "Not delivered" .

Resolution

Ensure the Goods and service receipt is Posted and then supplier invoice is also posted.

 or

 Accept the exception in the Supplier invoice and Post it, later ensure Goods and service receipt is Posted.

Keywords

Delivery status delivered, , KBA , AP-SIP-SIV , Supplier Invoice , AP-POP-PO , Purchase Order , Problem

Product

SAP Business ByDesign all versions