SAP Knowledge Base Article - Public

2875917 - Get Recruiters from ATS is throwing an error in Command Center - Recruiting Marketing

Symptom

No users are being synced with BizX environment. When checking in Site Maintenance Viewer, we see that Get Recruiters from ATS is throwing an error message:

NullPointerException: while trying to invoke the method java.lang.Throwable.getMessage() of a null object returned from java.lang.Exception.getCause()

Environment

SAP SuccessFactors Recruiting Marketing

Cause

There could be a few reasons for this to happen, including the following:

  1. There are too many users with the Recruiter RMK SSO Permission in BizX environment;
  2. All the users have the same email address.

Resolution

The solution for this issue would be:

  1. Review the permission roles given and configured, to make sure that only recruiters have the RMK permissions to limit the load on the sync process, as the permission role should not be applied to all users.
  2. Review the email address of the users you're trying to sync with RMK in the User Data File, in order to have them all with unique email addresses, as this is what Recruiting Marketing system uses as a reference to provide the users the access to Career Site Builder and the Recruiter permissions.

Keywords

recruiter sync, Recruiter SSO Permission , KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-CC , Command Center , Problem

Product

SAP SuccessFactors Recruiting all versions