SAP Knowledge Base Article - Public

2875449 - Manage My Team tile error - There was an error retrieving learning to-dos for your team. Please try again later or contact your system administrator

Symptom

 When trying to access the "Manage My Team" tile in the BizX Home Page, a red exclamation mark is being displayed with the message 'Error occurred'. If you click the file, an error happens:

There was an error retrieving learning to-dos for your team. Please try again later or contact your system administrator. errorId=c363a821-d359-4684-939e-70b1912fcfe9, timestamp=2019-12-18T17:26:44.922+0100
'Manage My Team' tile informing an error occurred:
homepage.png
When clicking the tile, the error happens:
error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As a team manager, access SuccessFactors home page.
  2. Provided you have the permissions to see the 'Manage My Team' tile, it will be displayed in your home page.
  3. The tile will display an error.
  4. If you click it, another error message is displayed. 

Cause

This error happens because BizX and LMS are not correctly integrated. The tile tried to communicate with LMS to pull learning data and if the environments are not integrated, the error will happen.

Resolution

BizX and LMS integration needs to be configured to resolve the error. This integration is made by an SAP Implementation Partner or by SAP Professional Services.

See Also

 The following KBAs contains more information about BizX-LMS integration and how to contact the SAP Professional Services team for assistance:

2318325 - LMS-BIZX Integration Support Knowledge and Tips
2149831 - Contacting Professional Services, Partner and Account Management Team - SuccessFactors Cloud

Keywords

manage my team, tile, error, learning to-dos , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-CDP , Career Development Planning , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions